FAQs

Please follow the link below to read the full Shipping Policy.

Orders will be shipped within 7 business days of order receipt as long as the items are in stock. Processing hours are from 6am-12pm Pacific Standard Time. We offer Free US ground shipping *courtesy of Sobel Westex on orders $500 and up excluding shipments to Alaska and Hawaii.

Our shipping carrier is FedEx. For home delivery they will ship packages Tuesday-Saturday. For any express shipments FedEx delivers Monday-Friday. Please keep this in mind when choosing an express shipment, it will not be delivered on the weekends.

The shipping cost for your order may vary depending on several factors, including the destination, the weight and dimensions of the package, and the shipping method you choose. To provide you with an accurate shipping cost, we calculate it during the checkout process. You can review the shipping cost before finalizing your purchase. We also offer Free Shipping in all US orders of $500+.

In general, we do not ship internationally due to the high cost of shipping. While we have the ability to ship internationally, we have not found an affordable means to ship such small quantities. We are currently looking into more shipping options.

Please follow the link below to read the full Return & Refund Policy .

After you have clicked “Submit Order,” your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must email our Customer Service representatives. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

For further assistance please e-mail
Travelandleisuresupport@sobelwestex.com .

We cannot accept returns of certain items for a refund, including:

• Any item that is returned more than 30 days after purchase.
• Any item that is not in its original condition, is physically damaged, or is missing parts.
• Sale Items are not be accepted for returns.
• Items returned without first emailing us. You will need to provide the order number that was given on the packaging slip to the customer support representative.
• The customer is responsible to pay for the return shipping to Shop Travel + Leisure.

Yes, as long as the item is in the original conditions. For further assistance please e-mail
Travelandleisuresupport@sobelwestex.com .

For further assistance please e-mail
Travelandleisuresupport@sobelwestex.com .

Every product will have Care Instructions on the description. For further assistance please e-mail
Travelandleisuresupport@sobelwestex.com .

We run sales often. We have an email list that we send out with our promotions. If you would like to be added to our e-mail list please email Travelandleisuresupport@sobelwestex.com .